Payment Policy
Last Updated: September 9, 2026
LadyRoad provides secure and flexible payment options to make purchasing a mobility scooter simple and transparent. This Payment Policy explains the payment methods currently available at checkout, payment authorization, installment options, billing review, payment security, failed payments, and refunds.
1. Accepted Payment Methods
LadyRoad accepts secure payment methods displayed during checkout.
Available payment options may include:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Digital Wallets and Online Payment Methods
- PayPal
- Venmo, when available to eligible customers through the applicable payment provider
Buy Now, Pay Later
Eligible customers may also be offered installment or deferred-payment options through:
- Afterpay
- Klarna
- Affirm
Payment options may vary depending on customer eligibility, location, device, order amount, payment provider approval, and checkout settings.
LadyRoad only accepts payment methods that are actually displayed and available during checkout.
2. Currency
All prices on LadyRoad.com are displayed and charged in U.S. dollars (USD) unless otherwise stated.
Customers are responsible for any foreign transaction fees, currency conversion fees, financing charges, or other fees imposed by their card issuer, bank, or payment provider.
3. Payment Authorization
When you place an order, your selected payment method may be authorized or charged immediately.
An order is not considered confirmed until payment has been successfully processed and LadyRoad has issued an order confirmation.
If payment authorization or processing fails, your order may not be completed.
4. Payment Security
LadyRoad uses secure checkout technology and trusted third-party payment processors.
Credit and debit card payments are processed through secure third-party payment providers. LadyRoad does not directly store your complete card number on LadyRoad.com.
Payment information is processed according to the security standards, privacy policies, eligibility requirements, and terms of the applicable payment provider.
5. Billing Information
Customers must provide accurate billing and contact information when requested during checkout.
Billing information may include:
- Cardholder or account holder name
- Billing address
- Email address
- Phone number
- Payment account or card details required by the selected payment provider
Incorrect or incomplete billing information may result in payment failure, order delay, additional verification, or order cancellation.
6. Buy Now, Pay Later and Installment Payments
Afterpay, Klarna, and Affirm may be available to eligible customers at checkout.
Approval, installment schedules, credit limits, fees, interest, repayment terms, and eligibility requirements are determined solely by the applicable payment provider.
LadyRoad does not determine whether a customer qualifies for these financing or installment services.
Customers should review the applicable provider's terms before completing a financed or installment purchase.
7. Fraud Prevention and Order Review
For customer and merchant protection, LadyRoad may review certain orders before fulfillment.
An order may be held, delayed, or canceled if:
- Payment cannot be verified
- Billing and shipping information cannot be verified
- The order is flagged by fraud-prevention tools
- The payment provider declines or reverses the transaction
- Additional verification is required
- The customer cannot be reached when verification is needed
- The transaction appears unauthorized or suspicious
If an order is canceled after payment has been successfully captured, an eligible refund will be issued to the original payment method.
8. Failed or Duplicate Payments
If your payment fails, please confirm that:
- Your billing information is correct
- Your card or payment account is active
- Sufficient funds or available credit are available
- Your payment provider has not placed restrictions on the transaction
- Your selected payment method is eligible for the purchase
If you believe you were charged more than once, please contact LadyRoad Support with your order number and relevant payment records. We will review the transaction status.
Temporary or pending authorizations may appear even when an order is not completed. Release times are controlled by your card issuer, bank, or payment provider.
9. Refunds to the Original Payment Method
Approved refunds are returned to the original payment method used for the order.
LadyRoad cannot redirect an approved refund to a different card, bank account, PayPal account, digital wallet, financing provider, or other payment method unless required by the payment provider or applicable law.
After LadyRoad issues a refund, additional processing time may be required before the funds appear in your account.
10. Refund Processing Timelines
Approved returns and refunds are handled in accordance with our Return & Refund Policy.
Once LadyRoad approves and issues a refund, the payment provider will process the funds back to the original payment method.
Estimated posting times may vary depending on the payment method, card issuer, bank, or financing provider.
For purchases made through Afterpay, Klarna, or Affirm, refund timing and any adjustment to remaining installments are subject to the applicable provider's policies and processing procedures.
11. Payment Provider Terms
Third-party payment services, including PayPal, Afterpay, Klarna, Affirm, and card payment processors, operate under their own terms, privacy policies, eligibility criteria, and service conditions.
LadyRoad is not responsible for a payment provider's approval decisions, financing limits, interest charges, late fees, account restrictions, or processing delays.
12. Contact Information
For questions about payments, orders, or refunds, please contact LadyRoad:
Email: service@ladyroad.com
Phone: +1 866 688 2322
Business Hours: Monday to Friday, 9:00 AM – 5:30 PM EST
Ladyroad Group Inc.
Registered Business Address:
5900 Balcones Drive Ste 100
Austin, TX 78731
United States