Warranty Policy

Last Updated: September 3, 2026

Ladyroad stands behind the quality of our mobility scooters and provides warranty support for eligible manufacturing defects. This Warranty Policy explains what may be covered, what is excluded, and how to request warranty assistance.

Please keep your order confirmation, user manual, and product packaging for future reference.

1. Warranty Period

Ladyroad mobility scooters include a 1-year limited warranty from the date of delivery unless a different warranty period is clearly stated on the product page at the time of purchase.

If a product page states a different warranty period, the warranty period shown on the product page will apply to that product.

2. What the Warranty Covers

The Ladyroad limited warranty applies to eligible manufacturing defects under normal personal use.

Coverage may include defects related to:

Main frame
Motor
Controller
Electrical wiring
Battery, if included with the product
Charger, if included with the product
Throttle or control system
Brake-related components
Structural components
Other original parts determined by Ladyroad Support to be defective

Warranty coverage is subject to review, troubleshooting, photos, videos, and product condition.

3. Warranty Support Options

If a covered issue is confirmed, Ladyroad may provide one or more of the following solutions:

Replacement parts
Technical troubleshooting
Repair guidance
Instructional support
Replacement of missing or defective included parts
Exchange, if necessary and approved by Ladyroad
Other reasonable solutions based on the issue

Warranty support does not automatically mean a full refund or full product replacement. Many issues can be resolved with replacement parts or guided troubleshooting.

4. Battery and Charger Coverage

Battery and charger issues are reviewed based on the product model, usage history, charging behavior, storage condition, and inspection evidence.

Battery or charger warranty may not apply if damage is caused by:

Improper charging
Use of an unauthorized charger
Water exposure
Physical damage
Incorrect storage
Over-discharge
Neglect
Unauthorized repair or modification
Use outside the product’s intended purpose

Battery performance may naturally decrease over time and with usage. Normal battery capacity reduction is considered normal wear and tear and is not a manufacturing defect.

5. What Is Not Covered

Our warranty does not cover:

Normal wear and tear
Tires, tubes, brake pads, grips, cushions, upholstery, or cosmetic parts that wear over time
Scratches, dents, scuffs, fading, or cosmetic damage
Damage caused by accidents
Damage caused by misuse or abuse
Damage caused by improper storage
Water damage
Damage caused by driving through deep water, heavy rain, mud, sand, snow, or unsafe terrain
Damage caused by exceeding the product’s weight capacity
Damage caused by unauthorized repairs or modifications
Damage caused by using non-original or incompatible parts
Damage caused by commercial, rental, institutional, or shared-fleet use unless approved in writing
Lost keys, lost chargers, lost accessories, or missing items after delivery unless reported within 3 days
Damage caused during customer-arranged return shipping
Labor costs charged by third-party repair shops unless approved in writing by Ladyroad

6. Product Use Responsibility

Customers are responsible for using the product safely and according to the user manual.

Before use, customers should review:

Weight capacity
Terrain limitations
Charging instructions
Folding and unfolding instructions
Brake and control operation
Battery care instructions
Maintenance recommendations

Ladyroad mobility products are not intended to replace professional medical advice. If you have medical or mobility concerns, consult a qualified professional before use.

7. How to Request Warranty Support

To request warranty support, contact Ladyroad Support:

Email: service@ladyroad.com

Please include:

Order number
Full name
Product model
Description of the issue
Photos of the product
Video showing the issue, if possible
Photo of the product label or serial number, if available
Date the issue first appeared

Our support team may request additional troubleshooting steps before approving a warranty solution.

8. Inspection and Approval

Warranty claims are reviewed based on the information provided by the customer.

Ladyroad may deny a warranty claim if:

The product is outside the warranty period
The issue is not a manufacturing defect
Required photos or videos are not provided
The product has been modified
The issue was caused by misuse, neglect, accident, water damage, improper charging, or unauthorized repair
The product was used outside its intended purpose

9. Replacement Parts

If replacement parts are approved under warranty, Ladyroad may ship parts directly to the customer.

Customers may be responsible for installing simple replacement parts unless otherwise agreed in writing.

Ladyroad is not responsible for third-party labor charges unless approved in writing before service is performed.

10. Shipping for Warranty Parts

For approved warranty claims, Ladyroad may cover standard shipping for replacement parts within the contiguous United States.

Expedited shipping, special handling, remote area surcharges, or international shipping are not included unless approved in writing.

11. Warranty Transfer

The Ladyroad warranty applies only to the original purchaser and the original order.

The warranty is not transferable to a second owner, resale buyer, or third-party purchaser.

12. Contact Information

For warranty questions, contact Ladyroad:

Ladyroad Group Inc
Email: service@ladyroad.com
Phone: +1 866 688 2322
Business Hours: Monday to Friday, 9:00 AM – 5:30 PM EST
Registered Business Address: 5900 Balcones Drive Ste 100, Austin, TX 78731, United States