Shipping Policy

Last Updated: September 3, 2026

Ladyroad provides shipping for mobility scooters within the United States through trusted ground and freight carriers. Because mobility scooters are large and carefully packaged products, shipping may require special handling compared with small parcels.

This Shipping Policy explains where we ship, how long delivery usually takes, and what customers should expect after placing an order.

1. Shipping Coverage

Ladyroad currently ships to physical addresses within the contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
Guam
US Virgin Islands
Other US territories
APO/FPO addresses
PO Boxes

A valid physical street address is required for delivery.

2. Shipping Cost

Ladyroad offers free standard shipping on eligible mobility scooter orders within the contiguous United States. Additional carrier fees may apply for special delivery requests, remote locations, redelivery, storage, or address corrections.

Some special delivery services may require additional fees, including but not limited to:

Address correction
Re-delivery
Missed delivery appointment
Storage fees
Special handling requests
Remote area carrier surcharges
Inside delivery, if separately available through the carrier

Any mandatory shipping charges applicable to the original order will be disclosed before the order is completed.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed.

Business days are Monday through Friday, excluding major holidays.

Orders placed after 5:00 PM EST, on weekends, or during holidays may begin processing on the next business day.

Processing time may be longer during:

Large sales events
Holiday periods
Inventory transfers
Weather disruptions
Carrier delays
Payment review or fraud prevention checks

4. Estimated Delivery Time

After the order ships, standard delivery usually takes 3–9 business days, depending on the delivery address, carrier route, warehouse location, and product availability.

Delivery estimates are not guaranteed. Actual delivery may be affected by weather, carrier capacity, road conditions, address issues, holidays, regional freight delays, or other circumstances outside of Ladyroad’s control.

5. U.S. Fulfillment Network

LadyRoad works with third-party fulfillment and logistics partners in the United States to store inventory and fulfill U.S. orders. Eligible orders are dispatched from U.S.-based fulfillment facilities, not shipped directly to customers from overseas. To improve delivery speed, Ladyroad may ship orders from the closest available fulfillment center with inventory.

Our fulfillment network may include:

West Coast Fulfillment Partner Location:
611 Reyes Dr, Walnut, CA 91789, United States

East Coast Fulfillment Partner Location:
975 Old Norcross Rd, Lawrenceville, GA 30046, United States

East Coast Fulfillment Partner Location:
3438 US-80 Dock #N1, Ellabell, GA 31308, United States

These facilities are third-party fulfillment and logistics locations used to store, process, and dispatch LadyRoad inventory. They are not LadyRoad retail stores or corporate offices.

Walk-in pickup, product testing, and customer visits are not available unless specifically approved in writing by Ladyroad Support.

6. Tracking Information

Once your order ships, Ladyroad will send a shipping confirmation email with tracking information.

Tracking updates may take up to 72 hours to appear after the carrier receives the shipment.

Large freight shipments may scan less frequently than small packages. A tracking page may not update every day while the item is in transit.

7. Delivery Method

Mobility scooters are usually shipped by ground carrier, freight carrier, or large-item delivery service.

Delivery is generally made to the curbside, driveway, or front entrance area.

Drivers are usually not authorized to:

Carry the product inside your home
Carry the product upstairs
Unpack the scooter
Assemble the scooter
Remove packaging
Move the product to a specific room

Please plan ahead if you need help moving the package after delivery.

8. Delivery Appointment

Some freight carriers may call, text, or email to schedule a delivery appointment.

Please respond promptly to carrier communication. Missed appointments or delayed responses may lead to re-delivery fees, storage fees, or delivery delays.

9. Inspecting Your Delivery

Please inspect the packaging when your order arrives.

If the outer box appears severely damaged, take clear photos before opening the package.

Recommended photos include:

Full outer box
Damaged areas
Shipping label
Product inside the packaging
Any visible damage to the scooter or accessories

If your product arrives damaged, defective, incomplete, or incorrect, contact Ladyroad within 3 days of delivery.

10. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address.

If delivery fails because of an incorrect address, unavailable recipient, inaccessible location, delivery refusal, or missed appointment, the customer may be responsible for:

Re-delivery charges
Return shipping
Carrier storage fees
Address correction fees
Restocking fees, if the item is returned

11. Signature and Delivery Confirmation

Some orders may require signature confirmation or delivery appointment confirmation.

If a shipment is marked as delivered by the carrier, Ladyroad may require customers to work with the carrier and provide supporting documentation before a lost package claim can be reviewed.

12. Shipping Restrictions for Batteries

Some mobility scooters contain lithium or lead-acid batteries. Battery products may be subject to carrier restrictions and special handling rules.

Shipping availability may vary based on product type, destination, and carrier requirements.

13. Contact Information

For shipping questions, contact Ladyroad:

Email: service@ladyroad.com
Phone: +1 866 688 2322
Business Hours: Monday to Friday, 9:00 AM – 5:30 PM EST
Registered Business Address:
Ladyroad Group Inc
5900 Balcones Drive STE 100
Austin, TX 78731
United States