Privacy Policy

Last Updated: September 9, 2026

LadyRoad respects your privacy and is committed to protecting the personal information you provide when you visit, use, or make a purchase through LadyRoad.com.

LadyRoad is operated by Ladyroad Group Inc. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices and rights that may be available to you.

By accessing or using LadyRoad.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with LadyRoad, we may collect the following categories of information.

Information You Provide Directly

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Product preferences
• Customer support communications
• Return, refund, exchange, or warranty information
• Information submitted through forms on our website

If you contact us regarding a product issue, return, warranty claim, or damaged shipment, you may also provide photos, videos, serial numbers, product labels, or other information needed to review your request.

Order and Transaction Information

When you place or attempt to place an order, we may collect information including:

• Products purchased or viewed
• Order number
• Transaction amount
• Payment status
• Shipping method
• Order fulfillment information
• Returns, refunds, exchanges, and cancellations

Payment Information

Payments are processed through secure third-party payment providers.

Depending on the payment method selected at checkout, payment-related information may include:

• Cardholder or account holder name
• Billing address
• Payment method
• Transaction identifier
• Payment authorization status
• Limited payment information provided to us by the payment processor

LadyRoad does not directly store complete payment card numbers on LadyRoad.com.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Website interactions
• Approximate geographic location
• Cookie and similar technology identifiers

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Provide order confirmations and shipping updates
• Manage returns, refunds, exchanges, and warranty requests
• Provide customer support
• Respond to questions or inquiries
• Verify transactions and prevent fraud
• Improve our website, products, and customer experience
• Maintain website security
• Analyze website performance and customer activity
• Personalize content where appropriate
• Send marketing communications when permitted
• Measure advertising effectiveness
• Comply with legal, regulatory, tax, accounting, or contractual obligations
• Protect the rights, safety, and property of LadyRoad, our customers, and others

We only use personal information for legitimate business purposes and as permitted by applicable law.

3. Cookies and Similar Technologies

LadyRoad.com may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember shopping cart contents
• Remember preferences
• Maintain account or session information
• Understand website traffic
• Measure website performance
• Prevent fraud
• Analyze customer interactions
• Support advertising and marketing
• Measure advertising conversions

Some cookies are necessary for the website to function and cannot reasonably be disabled.

Other cookies, such as analytics or advertising cookies, may depend on your browser settings, consent preferences, and applicable privacy laws.

You can manage cookies through your browser settings or through any cookie preference tools made available on LadyRoad.com.

Blocking certain cookies may affect website functionality.

4. Advertising and Analytics

LadyRoad may use third-party analytics, advertising, and marketing services to better understand website activity and measure advertising performance.

These services may collect information such as:

• IP address
• Device identifiers
• Browser information
• Website activity
• Pages viewed
• Products viewed
• Shopping cart activity
• Purchase or conversion events

We may work with platforms such as Google, Shopify, social media platforms, advertising networks, and analytics providers.

These companies may use cookies or similar technologies according to their own privacy policies.

Depending on applicable law and your location, you may have the ability to opt out of certain personalized or targeted advertising activities.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business.

These parties may include:

E-Commerce and Technology Providers

We use third-party technology providers, including Shopify and other service providers, to operate LadyRoad.com.

Payment Providers

Payment information may be processed by third-party payment providers made available during checkout.

These providers process payment information according to their own terms, privacy policies, security standards, and eligibility requirements.

Fulfillment and Shipping Partners

LadyRoad works with third-party logistics, fulfillment, and shipping partners in the United States.

We may provide information such as your:

• Name
• Shipping address
• Phone number
• Email address
• Order details

when reasonably necessary to fulfill and deliver an order.

Customer Service and Business Service Providers

We may use service providers for:

• Customer support
• Email communications
• Website hosting
• Fraud prevention
• Data analytics
• Marketing
• Advertising
• Information technology
• Cloud storage
• Business administration

Legal and Compliance Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests or legal processes
• Enforce our policies or agreements
• Investigate fraud or misuse
• Protect LadyRoad, our customers, or others
• Protect legal rights or public safety

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, financing transaction, or similar business transaction.

6. Third-Party Services and Links

LadyRoad.com may contain links to websites, payment services, applications, or platforms operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.

When you leave LadyRoad.com or use a third-party service, the privacy policy and terms of that third party may apply.

We encourage you to review the privacy policies of third-party services before providing personal information.

7. Data Security

LadyRoad takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also use secure third-party providers for services such as payment processing and website infrastructure.

However, no website, communication method, database, or transmission system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• Order fulfillment
• Customer service needs
• Warranty obligations
• Returns and refunds
• Fraud prevention
• Tax and accounting requirements
• Legal obligations
• Dispute resolution
• Enforcement of agreements

When information is no longer reasonably required, we may delete, anonymize, or securely retain it as required by applicable law.

9. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your information is used or disclosed
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data-sharing activities where required by law

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact: service@ladyroad.com

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications regarding:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Warranty matters
• Security
• Important policy or account notices

10. Children's Privacy

LadyRoad.com and our products are intended for adults.

We do not knowingly collect personal information directly from children under 13 years of age.

If you believe a child has provided personal information to LadyRoad without appropriate authorization, please contact us at:

service@ladyroad.com

If we determine that personal information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Website functionality
• Payment or fulfillment providers
• Technology
• Legal requirements
• Privacy practices

When we update this Privacy Policy, we will revise the Last Updated date displayed at the top of this page.

Material changes may also be communicated through LadyRoad.com or other appropriate methods where required.

We encourage customers to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, how LadyRoad handles personal information, or wish to submit a privacy request, please contact us:

Ladyroad Group Inc.

Email: service@ladyroad.com
Phone: +1 866 688 2322
Business Hours: Monday to Friday, 9:00 AM – 5:30 PM EST

Registered Business Address:
5900 Balcones Drive Ste 100
Austin, TX 78731
United States

LadyRoad is operated by Ladyroad Group Inc.